If you have any feedback on how we can make our new website better please do contact us. We would like to hear from you.
Frequently Asked Questions
1. How long will my item take?
Well, there's just me, two embroidery machines, an overlocker and a sewing machine. I tried to teach the cats to sew but they're still acting like they're the evil overlords in this scenario. Usually it's 7-10 days unless I tell you otherwise.
2. I would like my specific fandom item embroidered on something
I can accommodate most fandoms but some stuff will involve a surcharge.
3. I like a specific item, but I would like it made in a different colour.
4. I ordered a pink towel and you have sent me a blue bag, WTF?
First of all, email us as soon as you discover this. Secondly, do NOT use the item. Return it to us within 7 days, and we will send a replacement item out, or issue you with a refund. Please see my 'Terms and Conditions' page, too.
5. Do you ship to ...?
I ship worldwide.
6. I want to order an item from you but I do not have a credit card or Paypal, can I pay you by another method.
Certainly, contact us and I'll see what I can do.
7. I sent you an email, when will you reply?
As soon as I can. I try to answer emails within 24 hours.